Starter
For small teams with one or two apps on Shiny
$1,500/ year
First response within 3 business days
- Up to 5 developers
- 6 bug reports a year
- Private email channel and a priority label on GitHub
- Stable releases of every Shiny library
Open source support
Your production app runs on our libraries. Get an answer you can plan around.
The Shiny libraries are free and staying that way. What a support plan adds is a commitment: a bug report from your team gets triaged ahead of the public queue, by the people who wrote the code, inside a response time written into the contract.
40M+
Downloads across the libraries
30+
Libraries maintained
2017
Microsoft MVP, every year since
Community — free, unchanged
Nothing is being taken away
Public GitHub issues stay open to everyone and keep getting answered on a best-effort basis, as they have for years. Every fix — including the ones a paying customer reported — ships in the public release. A support plan buys a response time and a place at the front of the queue. It does not buy a better version of the libraries.
Open an issue on GitHubPlans
Three plans, priced per year
Pick by the size of the team and how fast you need the first answer. Every plan covers every Shiny library.
Business
For teams whose product depends on Shiny in production
$6,000/ year
First response within 1 business day
- Up to 25 developers
- Unlimited bug reports, fair use
- Private Slack, Discord or Teams channel
- A one-hour call each quarter — upgrades, usage, what is coming
- Feature requests get priority consideration
Enterprise
For organizations with procurement, compliance and older versions to keep alive
from$18,000/ year
First response within 4 business hours on critical issues
- Unlimited developers and bug reports
- Named contact and a private channel
- Hotfix builds, and support for older versions by arrangement
- Roadmap input sessions
- Help with security questionnaires, invoicing and purchase orders
Prices in US dollars, billed annually. Business can be billed monthly. Founding customers get their first year at a reduced rate — ask.
Scope
What a plan covers — and what it does not
A support plan is for defects in the libraries. Being exact about that is what lets us promise a response time and keep it.
Covered
- Reproducible bugs in any Shiny library
- Stable releases only — the current major version of each library
- Older versions by arrangement: tell us what you are running and we will agree the terms
- Supported .NET and .NET MAUI versions on iOS, Android, Windows and Mac Catalyst
- Workarounds while a fix is in progress
- Fixes shipped in the public release — Enterprise can get a private hotfix build first
Not covered
- Preview, beta and pre-release builds — report those on GitHub, and they are covered once they ship stable
- Debugging your application code
- Architecture or integration consulting
- New features — see below
- Bugs in the OS, the platform or third-party libraries (we will look for a workaround, on a best-effort basis)
About feature requests
Feature requests from subscribers get priority consideration. Whether a feature goes into a library, and how it is scoped, stays our decision — the libraries serve thousands of apps, not one. If you need something built that does not belong in the library, that is a consulting engagement, and we are happy to quote it.
See consulting services →The one requirement
A minimal reproduction: the smallest project that shows the bug. It is the difference between a fix in days and a week of back-and-forth, and it is what makes the response times possible.
No subscription
Report an incidentPer incident
One bug, one time, no plan. The same triage and response as Business, for a single issue. If you find yourself buying a second, Starter is already cheaper.
$500–$750 per incident, depending on platform and complexity
FAQ
Questions teams ask before buying
Do you guarantee a fix?
No — and nobody honest can. Some bugs live in the operating system. What is guaranteed is the response time: a person who knows the code reads your report, reproduces it, and tells you what happens next.
What counts as critical for Enterprise?
Production is down or a core feature is broken for your users, and there is no workaround. Everything else is handled on the normal business-day clock.
What time zone are business days in?
Eastern Time (Ontario, Canada), Monday to Friday, excluding Canadian statutory holidays.
We are stuck on an older version. Can you still support us?
Usually, yes. Plans cover the current stable major version by default; older versions are supported by arrangement, because what that takes depends on how old the version is and which platforms it targets. Tell us what you are running and we will agree the terms before you buy.
Do unused bug reports roll over?
No. Starter’s six reports reset at renewal. If you are running out, Business is the better fit.
Can we pay by invoice or purchase order?
Yes, on every plan. Starter and Business can also be paid by card. We will fill in vendor forms and security questionnaires for Enterprise.
Will support take time away from the free issue tracker?
No. Subscriber reports are answered first, but the fixes land in the same public releases — so every paid report makes the libraries better for everyone using them for free.
Is there a cap on how many customers you take?
Yes. A response time we miss is worse than none, so we limit the number of Business and Enterprise plans. If they are full, we will say so and put you on the list.
Ready to stop waiting on the issue tracker?
Tell us which plan, how many developers and which libraries you use. You will get an agreement and an invoice back within one business day.